Welcome to Bittersweet Ridge Jewelry
Welcome to Bittersweet Ridge Jewelry
Cart 0

FAQs

What is Standard Shipping?

Standard shipping is via USPS First Class Mail. Delivery time is usually 4-9 business days. If you prefer Priority Mail, you may purchased a shipping upgrade. Priority Mail delivery is usually 2-4 business days.

Insurance is not included

Standard shipping for packages going outside the United States is via USPS First Class International. Delivery time varies from 2-4 weeks.  Insurance, Delivery Confirmation and Tracking are not available for International orders.

When will my order ship?

We strive to ship within 24-48 hours after receiving payment.

What if I need re-sizing?

We do offer re-sizing on many of our jewelry pieces. Prices vary according the the gemstones or findings involved, so it is best to ask. The average fee is $2 per inch. However, frequently re-sizing is free.

How do I order clip on earrings?

If the earring description states that clip ons are available, we're happy to make this change for no extra charge. To let us know you want them changed please tell us in the message area of the shopping cart when you're checking out or email us.

Do you do custom work?

Sometimes. Please email with as much detail as possible. Please keep in mind that depending on our schedule it may be several weeks before you receive your order.

How should I care for my jewelry?

Jewelry is fragile and gemstones, though durable substances, should be handled with care. Items should be stored in the boxes we provide to protect them from damage, oxidation and tarnish. Even the hardest gemstone can be vulnerable to breakage and even shatter with a single well-placed blow. That said, the best way to care for your jewelry is to wear and enjoy it!

Do you have a guarantee?

We love our clients and we want them happy! Our jewelry is handmade artwork and no two pieces are exactly alike. Please read the descriptions of each item carefully, especially the dimensions.

If there are any problems with your shipment, please email us within 3 days of receipt and we will try to resolve your concerns. Any refunds made will be for the purchases amount only and will not include moneys paid for shipping and/or simply due to Buyer's remorse.

We do not offer refunds on International transactions or custom work.

Please read our Return Policy for more information.